We want you to be completely satisfied with your purchase from Grabwell.pk. If you are not, our 30-day return policy allows you to request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return:
- The item must be in the same condition as received-unworn, unused, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
How to Start a Return
Contact us at Grabwellofficial@gmail.com to initiate your return.
All approved returns should be sent to:
Grabwell.pk
Islamabad, Pakistan
If your return is accepted, we will send you:
- A return shipping label return
- Instructions on how and where to send your package
Note: Items sent back without prior approval will not be accepted.
For any return-related questions, email us at Grabwellofficial@gmail.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will review the case promptly and work to make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., personalized or special orders)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases.
We also cannot accept returns on sale items or gift cards.
If you have concerns about your specific item, contact us before initiating a return.
Exchanges
For the fastest exchange, return your original item, and once approved, place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved:
- Refunds are issued to your original payment method within 10 business days.
- Your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at Grabwellofficial@gmail.com.